Return and Refund Policy

Return Policy

We have a 14-day return policy within the UAE, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@turiprive.com. Please note that returns must be sent to the following address:
Palm Jumeirah – Frond D, Villa 131, Dubai, UAE

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, reach out to us at info@turiprive.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure about your item’s eligibility, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

International Returns Policy (Outside the UAE)

For all international orders, we also offer a 14-day return window from the date of delivery.
Returns must be unworn, unused, with original tags and packaging, and include proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.

If it’s been more than 14 business days since we approved your return, contact us at info@turiprive.com.